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Selection: Gomez:R [1 article] 

Publications by author Gomez:R.
 

Life is too short to RTFM: how users relate to documentation and excess features in consumer products

  
Interacting with Computers, Vol. 28, No. 1. (January 2016), pp. 27-46, https://doi.org/10.1093/iwc/iwu023

Abstract

This paper addresses two common problems that users of various products and interfaces encounter—over-featured interfaces and product documentation. Over-featured interfaces are seen as a problem as they can confuse and over-complicate everyday interactions. Researchers also often claim that users do not read product documentation, although they are often exhorted to ‘RTFM’ (read the field manual). We conducted two sets of studies with users which looked at the issues of both manuals and excess features with common domestic and personal products. The ...

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